At Fur Kinship, every portrait is created specifically for you using your submitted photos and personalization details. Because each order is custom-made, our return and refund policies differ for digital products and physical products.
We genuinely care about your experience and always aim to handle concerns fairly and thoughtfully.
1. Digital Product Orders
General Policy
All digital portraits and artwork are personalized and delivered electronically.
Because digital files are custom-created and cannot be physically returned, we generally do not offer refunds after files have been delivered or production has started.
However, if there is an issue with your order, we are always happy to review it and help find a reasonable solution.
Eligible for Replacements or Refunds
Depending on the situation, we may offer support, revisions, replacements, or refunds.
Instant Download Portraits
- If you accidentally purchased the wrong portrait (e.g., selected the wrong demo), we can support switching to the correct version.
- Requests should be made shortly after purchase and before the files have been extensively downloaded or used.
Polished Portraits
- If you are not fully satisfied with the final artwork, we will first work with you through reasonable revisions based on your feedback.
- Revision requests may include small visual refinements, composition adjustments, or text corrections related to the original order.
- If the issue still cannot be resolved after reasonable adjustments, we may offer a partial or full refund depending on the situation.
For All Digital Orders
You may qualify for support, replacement, or refund if:
- The delivered artwork does not match your order confirmation
- The file is corrupted, incomplete, or technically unusable
- A personalization mistake was made by our team despite correct information being provided
How to Request Support
1.Contact us at cs@furkinship.com within 30 days of receiving your digital files or physical product.
2.Please include:
- Your order number
- A clear description of the issue
- Screenshots, photos, or reference examples if applicable
3.Our team will carefully review your request and respond within 1–3 business days.
4.If your request is approved, we will guide you through the next steps, which may include revisions, replacement files, product replacement, store credit, or a refund depending on the situation.
Non-Refundable Situations
Refunds or replacements will generally not be issued for:
- Incorrect personalization details submitted by the customer
- Minor color or lighting differences caused by screen settings
- Personal artistic preferences after delivery
- Requests submitted after final approval or delivery
- Change-of-mind cancellations after production has started
Because every portrait is artistically created, slight stylistic variations may naturally occur.
2. Physical Product Orders
General Policy
For physical products such as framed prints, canvases, posters, or other printed items, return, replacement, or refund requests may be submitted within 30 days of delivery.
Requests submitted after this timeframe may no longer be eligible for review.
Because many of our physical products are personalized and made-to-order, certain limitations may apply.
Eligible Return & Refund Conditions
Product Defects or Errors (Free Returns)
You may be eligible for a free replacement or full refund if:
- The product arrives damaged or defective
- The personalization or design differs from the information you provided
- There are print or quality issues caused during production
- You received the wrong item
In these situations, return shipping costs will be covered by Fur Kinship.
Change of Mind or Unsuitable Product (Customer-Paid Returns)
If your item is not defective but you would still like to return it:
- The product must be unused and in its original condition
- The item must be returned in its original packaging
- Return shipping costs will be the responsibility of the customer
Please note that personalized products may not be eligible for return unless they arrive damaged or incorrect.
Return & Exchange Process
1.Contact us at cs@furkinship.com within 30 days of delivery.
2.Please include:
- Your order number
- Photos of the product
- A brief explanation of the issue
3.Our team will review your request within 1–3 business days.
4.If approved, we will provide return instructions and guide you through the next steps.
Please do not send products back before receiving confirmation from our support team.
Refund Processing Time
Approved refunds will be processed within 7 business days after your request has been approved and any required return process has been completed.
Refunds will be issued to your original payment method.
Non-Refundable Situations
Refunds or replacements will generally not be issued if:
- The request is submitted after 30 days from delivery
- Incorrect personalization details were provided by the customer
- There are minor color differences caused by screen settings or printing variations
- The product has been damaged after delivery
- You changed your mind after production had already started
Return Address
A return address will be provided after your request has been reviewed and approved.
Please do not send items back without confirmation from our support team.
Need Help?
If you are unsure whether your order qualifies for a replacement or refund, please contact us at: cs@furkinship.com
Our team will be happy to help.